Comvigo IM Lock Internet Filter Blog

From: AVG Technical Support [mailto:support@avg.com]
Sent: Wednesday, October 15, 2008 12:59 PM
To: James Tanner
Subject: Re: G#0803196789 - Please Retest

Dear Sir/Madam,

thank you for your email.

Unfortunately, the current virus database version may detect the
mentioned virus on some legitimate applications. We can confirm that
it is a false alarm. We would like to inform you that the false
positive will be removed in the next Definitions update. Please update
your AVG and if a new Definitions update was downloaded, check whether
the file is still detected.

If you need to restore deleted files from AVG Virus Vault you can do
it this way:
- Open AVG user interface.
- Choose “Virus Vault” option from the “History” menu.
- Locate the file that was incorrectly removed and select it (one
click).
- Click on the “Restore” button.

We are sorry for the inconvenience.

Best regards,

Lukas Mencl
AVG Technical Support

website: http://www.avg.com
mailto: support@avg.com

We are happy to announce the addition of a help desk for IM Lock Software.

Comvigo Help Desk - Submit Support Ticket
This will allow us to handle all future sales and support requests much more efficiently than in the past, when we used email alone.  If you submit an email to sales@comvigo.com or support@comvigo.com the help desk will  automatically create a ticket for you.

New IM Lock Live Update Available
Block MSN Windows Live Messenger

Enhanced Blocking, Available Now All Versions

(IM Lock Enterprise, IM Lock Home, IM Lock Professional)

To Use: Open IM Lock Control Panel, Edit, Live Update

The Update will Automatically be added to your software.

New Block MSN Ad Page

We have created a new ad page on our website to highlight IM Lock’s ability to block MSN Messenger and it’s variants.

Web site do português de Comvigo IM Lock:

The new Comvigo IM Lock site for Portuguese and Brazilian users is now up and running.

http://bloqueadordeinternet.com

We look forward to providing great service to our existing and new customers in Brazil and Portugal in the upcoming years.